You may return to us any functioning Hive product you purchase from us within 30 days of purchase for a full refund (based on your method of payment). If you purchased a Hive product from a third party, such party will need to provide information about eligible returns. For all returns, including warranty returns, you must pack your Hive product in its original packaging and include all accessories and documentation. We reserve the right to charge for any damage to the Hive product, and missing part fees may apply.
Please contact firstname.lastname@example.org prior to returning any product to receive a return authorization form. You will be responsible for, and pre-pay, all return shipping charges and shall assume all risk of loss or damage to product while in transit to us. We recommend that you use a traceable method of shipping for your protection. We will pay for shipping to return any product to you. Shipping fees for returns are your responsibility. Return shipping instructions and return address will be included in your RMA document provided by Hive.
Hive products are warranted to be free from defects in materials or workmanship for one (1) year from the date of purchase from an authorized dealer of Basis products. Within this period, we will, at our sole discretion, repair or replace any components that fail in normal use. Such repairs or replacement will be made at no charge to you for parts and/or labor, provided that you shall be responsible for any transportation charges. Replacement products may be new or refurbished at our discretion.
This warranty does not apply to: (i) cosmetic damage, such as scratches, nicks, stains and dents; (ii) damage caused by accident, abuse, misuse, water (in excess of specifications), flood, fire, or other acts of nature or external causes; (iii) damage caused by service performed by anyone who is not an authorized service provider of Hive; or (iv) damage to a product that has been modified or altered without the prior written permission of Hive.
Repairs have a ninety (90) day warranty. If the unit sent in is still under its original warranty, then the new warranty will be the longer of ninety (90) days or the balance of the original one-year warranty.
THE WARRANTIES AND REMEDIES CONTAINED HEREIN ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY LIABILITY ARISING UNDER ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, STATUTORY OR OTHERWISE. Subject to applicable law, in no event shall our liability exceed the purchase price of the Hardware.
When ordering from Hive Baseball, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you receive our products. We collect your information when you place an order or enter information on our site. We may use the information we collect from you when you make a purchase and further to quickly process your transactions or administer a contest, promotion, or survey.
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe and efficient as possible. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.